Support

Email [email protected]. There is no live chat and no phone line. We aim to reply within one business day, Monday through Friday. This is a target, not a guaranteed SLA at this stage.

• Platform support — upload problems, questions about your report, billing
• Factory-facing support once you order manufacturing
• One corrected rerun of the same release, once you've fixed a flagged issue

• Design consultation — we won't tell you which component to pick
• "Review my board" requests outside the automated checks
• Debugging your circuit or firmware
• Anything listed as excluded on the Refunds page

If you want us to look at your design beyond the automated report, that’s a separate paid engagement. Ask and we’ll quote it.

See Refunds & the Release Gate Warrantyfor what’s covered and how to file a claim.